Dishonesty, thievery and disgusting service.

ABSA changed my interest rate from 2% below prime to 2% without authority or notice. It took 8 years before I finally resolved this issue and for 8 years, I paid approximately R5000 per month more than I should have. This means that I paid R625 905 more than I should have.

This should have put me in advance by that amount but ABSA are demanding that I continue to pay normal installments and have blacklisted me on the credit bureau for being in arrears on my installments. I cannot buy a much needed bakkie for my business because of it. Nobody will speak to me. I'm told that I need to contact the Ombudsman if I'm not happy.

They also took 3 months to send me a copy of my bond agreement and only after I had to get ugly. They said it would take 7 working days. I discovered why when they eventually admitted that it was allegedly burnt in a fire in 2009.