DISHONESTY ON POLICY SOLD, LACK OF INTEGRITY ON THE ORGANISATION MISLEADING POLICY

CASE NO. C4454-7-2019 WITH ABSA LAW FOR ALL (LIPCO). MY DIVORCE MATTER. I HAVE BEEN DEALING WITH LIPCO SINCE THE 25/07/2019 AND ADVISED THAT I WAS SERVED SUMMONS RELATING TO MY DIVORCE MATTER ON THE EVENING OF THE 24/07/2019. I HAVE MADE SEVERAL PHONE CALLS BACK AND FORTH AS TO FILING OF THE NOTICE TO DEFEND. AFTER MUCH MUCH RUN AROUND WITH LIPCO AND VARIOUS PERSONS I BEGGED THAT THEY HAVE AN ATTORNEY APPOINTED TO FILE THE SAID DOCUMENT, I WAS DECLINED AND WAS DIRECTED TO THEIR INTERNAL PROCESSES THAT TAKE UP TO TWO WEEKS. I THEN LODGED A COMPLAIN ON THIS SITE HOPING FOR ASSISTANCE. I HAD RECEIVED AN EMAIL FROM PRAVESH BEJAY A CONTACT NUMBER ON THE EMAIL THAT DOES NOT GET ANSWERED SO HE WAS OF NO ASSISTANCE, FOLLOWED BY AN EMAIL FROM KAREN JONKER ADVISING THAT MY CASE HAS BEEN CLOSED AND HER PHONE NUMBER ON THE EMAIL IS NOT ANSWERED. I CONCERN IS THAT NOBODY FOLLOWED UP TO ENSURE THAT THE ATTORNEY HAS BEEN APPOINTED AND IF THE NOTICE TO DEFEND WAS SUCCESSFULLY FILED IN COURT HOWEVER THE CASE WAS CLOSED!. I WAS REFERRED TO AN ATTORNEY PROVISIONALLY ON THE 01/08/19. LEAVING A MERE 3 DAYS TO HAVE THE NOTICE FILED. I CALLED THE ATTORNEY ON THE 1ST AND ADVISED HER ALL OF THE DETAILS REGARDING THE CASE NUMBER THE SUMMONS RECEIVED DATE ETC. WHICH SHOULD HAVE BEEN ADVISED BY LIPCO. I WAS ADVISED ON THE 05/08/19 AFTER FOLLOW UP EMAIL WAS SENT TO THE ATTORNEY WITH REGARDS TO THE NOTICE AND WAS ADVISED THAT IT WAS NOT DONE AS NO INSTRUCTIN WERE PROVIDED TO THE ATTORNEY WITH REGARDS TO COVER VIA THE SHERIFF. WHICH MEANS THAT THE NOTICE TO DEFEND WILL NOT BE FILED WITHING THE PRESCRIBED TIME FRAME!!! I NEED A COMMITMENT FROM ABSA BANK IN WRITING THAT MY DIVORCE MATTER IS NOT GOING TO PREJUDICE ME IN ANY WAY BASED ON THE FAILURE TO AMICABLY SERVE THE NOTICE TO DEFEND. I HAVE BEEN A POLICY HOLDER FOR THE PAST 8 YEARS AND DID NOT EXPECT THIS SHOCKING EXPERIENCE!!!