BS
BHEKITHEMBA S
1 reviews | Active since Dec 2010
23 Jun 2022, 12:42
Dishonestly and false advertising
I used to have a vehicle financed with ABSA and on settling the vehicle I was advised that should I take another vehicle contract with them a R1000 will be paid into my account as a loyalty reward. Now when I call to enquire about the money I have been loyal with them and have taken a new vehicle finance, now they are telling me I should have taken the finance within 90days of settling the old finance. Absa is really a shame to use such tricks to get the clients back and I wonder where is the advertising ombuds when such happen.
Helpful (0)
Replies (7)0
Replies (7)BS
BHEKITHEMBA S's updateReviewer Update
24 Jun 2022, 08:29Dear Nthabiseng I can see you have nothing to say as well as you know that your company if false advertising and misleading the public, you as well can't even keep your own promise " I will review and provide you with my specific contact details as well as an expected timeframe for further updates/ feedback via email or by contacting you telephonically during the day. " It's the next day now, what a shame really
BS
BHEKITHEMBA S's update24 Jun 2022, 08:29
Reviewer Update
Dear Nthabiseng I can see you have nothing to say as well as you know that your company if false advertising and misleading the public, you as well can't even keep your own promise " I will review and provide you with my specific contact details as well as an expected timeframe for further updates/ feedback via email or by contacting you telephonically during the day. " It's the next day now, what a shame really
Absa's replyOfficial
24 Jun 2022, 11:42Dear Bhekithemba
I would advise that you check your emails, you are correct when you say I said I will provide an update by telephone or email, the promise was kept and the update was provided by email.
The first email went to this email address you have provided on Hellopeter and I did mention that we do not have this email on our system and we will send it to the email which we have and that was done.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
I would advise that you check your emails, you are correct when you say I said I will provide an update by telephone or email, the promise was kept and the update was provided by email.
The first email went to this email address you have provided on Hellopeter and I did mention that we do not have this email on our system and we will send it to the email which we have and that was done.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply24 Jun 2022, 11:42
Official
Dear Bhekithemba
I would advise that you check your emails, you are correct when you say I said I will provide an update by telephone or email, the promise was kept and the update was provided by email.
The first email went to this email address you have provided on Hellopeter and I did mention that we do not have this email on our system and we will send it to the email which we have and that was done.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
I would advise that you check your emails, you are correct when you say I said I will provide an update by telephone or email, the promise was kept and the update was provided by email.
The first email went to this email address you have provided on Hellopeter and I did mention that we do not have this email on our system and we will send it to the email which we have and that was done.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
BS
BHEKITHEMBA S's updateReviewer Update
24 Jun 2022, 12:16 Good Day Nthabiseng,
Can we please stop undermining each other and insulting one’s intelligence, you know very well there are no e-mails that you sent. Why are you afraid to pick up the call and phone me???
Can we please stop undermining each other and insulting one’s intelligence, you know very well there are no e-mails that you sent. Why are you afraid to pick up the call and phone me???
BS
BHEKITHEMBA S's update24 Jun 2022, 12:16
Reviewer Update
Good Day Nthabiseng,
Can we please stop undermining each other and insulting one’s intelligence, you know very well there are no e-mails that you sent. Why are you afraid to pick up the call and phone me???
Can we please stop undermining each other and insulting one’s intelligence, you know very well there are no e-mails that you sent. Why are you afraid to pick up the call and phone me???
Absa's replyOfficial
24 Jun 2022, 18:29I have responded to your email
Absa's reply24 Jun 2022, 18:29
Official
I have responded to your email
BS
BHEKITHEMBA S's updateReviewer Update
29 Jun 2022, 11:10The last message received from Absa was from Nthabiseng Sibande
Specialist Case Manager and it read "I will be facilitating your case. Please use the following reference number C-***7. This confirms that an incident has been logged and I will update you on 29 June 2022 however nothing has been received even after reminding her yesterday. It's taking ABSA a week to check their records WOW
Specialist Case Manager and it read "I will be facilitating your case. Please use the following reference number C-***7. This confirms that an incident has been logged and I will update you on 29 June 2022 however nothing has been received even after reminding her yesterday. It's taking ABSA a week to check their records WOW
BS
BHEKITHEMBA S's update29 Jun 2022, 11:10
Reviewer Update
The last message received from Absa was from Nthabiseng Sibande
Specialist Case Manager and it read "I will be facilitating your case. Please use the following reference number C-***7. This confirms that an incident has been logged and I will update you on 29 June 2022 however nothing has been received even after reminding her yesterday. It's taking ABSA a week to check their records WOW
Specialist Case Manager and it read "I will be facilitating your case. Please use the following reference number C-***7. This confirms that an incident has been logged and I will update you on 29 June 2022 however nothing has been received even after reminding her yesterday. It's taking ABSA a week to check their records WOW
BS
BHEKITHEMBA S's updateReviewer Update
29 Jun 2022, 12:58Finally, ABSA has responded and they have paid the R1 000 which they had promised. Thank you.
BS
BHEKITHEMBA S's update29 Jun 2022, 12:58
Reviewer Update
Finally, ABSA has responded and they have paid the R1 000 which they had promised. Thank you.
Absa's replyOfficial
29 Jun 2022, 13:40Thanks
Absa's reply29 Jun 2022, 13:40
Official
Thanks