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retasha C

1 reviews | Active since Oct 2012

06 May 2019, 14:59

Dishonest with no integrity

I received a call from Romaine last week saying that I can continue paying the amounts I'm paying and thanking me for the payments, but low & behold this morning I received a SMS from brooks luyts demanding the credit card monies tomorrow. How dishonest and with no integrity are the employees of Absa to openly lie to me whilst handing my account over. Pathetic

0
Replies (2)
Absa
Absa's reply07 May 2019, 12:27
Official
Dear Client
 
 Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.


Regards
 Vanessa Crowe
 Group Customer Care
 Absa Bank Ltd

Best regards,

Absa
Absa's reply08 May 2019, 21:08
Official
 Dear Client,
 
 I note that there is a pending action line case reference number *** logged. We will follow up urgently and provide feedback once the matter has been resolved. 

Regards
 Vanessa Crowe
 Group Customer Care
 Absa Bank Ltd  

Best regards,