HS
Henry S
1 reviews | Active since Sept 2014
30 Oct 2018, 15:01
Dishonest Virgin - money missing
Such duplicitous behaviour from Virgin. I sent money to another person via their SPOT app. The person never received the money, even though it was debited from me. I queried it with them, they asked for proof which I provided, and since then have completely ignored me for the last two weeks!
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Replies (2)
Absa's replyOfficial
30 Oct 2018, 15:13Hi Henry,
Thanks for your message. Sorry to hear this. Please send us your number, the date of transaction and the number of the person you paid. We can investigate for you.
You can either email us the details on *** or you can just reply on here.
Sorry for the inconvenience caused
The Virgin Money Spot Team
Thanks for your message. Sorry to hear this. Please send us your number, the date of transaction and the number of the person you paid. We can investigate for you.
You can either email us the details on *** or you can just reply on here.
Sorry for the inconvenience caused
The Virgin Money Spot Team
Best regards,
Absa's reply30 Oct 2018, 15:13
Official
Hi Henry,
Thanks for your message. Sorry to hear this. Please send us your number, the date of transaction and the number of the person you paid. We can investigate for you.
You can either email us the details on *** or you can just reply on here.
Sorry for the inconvenience caused
The Virgin Money Spot Team
Thanks for your message. Sorry to hear this. Please send us your number, the date of transaction and the number of the person you paid. We can investigate for you.
You can either email us the details on *** or you can just reply on here.
Sorry for the inconvenience caused
The Virgin Money Spot Team
Best regards,
HS
Henry S's updateReviewer Update
04 Nov 2018, 20:12Hi,
I will reply here, since I have sent several emails to *** without reply.
The payment was made to *** on the 1st of October from me ***). The payment did not appear on my or the receiver's Spot history, yet the R2000 went off my credit card.
HS
Henry S's update04 Nov 2018, 20:12
Reviewer Update
Hi,
I will reply here, since I have sent several emails to *** without reply.
The payment was made to *** on the 1st of October from me ***). The payment did not appear on my or the receiver's Spot history, yet the R2000 went off my credit card.