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Mfanufikile M

1 reviews | Active since Feb 2017

22 Oct 2020, 10:21

Dishonest reporting by ABSA

I made my monthly payment to ABSA for the month of September 2020 but when I look at my credit report, they indicated that I missed my payment. How can that be when I can see from my statement that in fact I did pay? do you guys understand the impact of such a rating on my profile? Please sort this out.

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Replies (2)
Absa
Absa's reply22 Oct 2020, 13:21
Official
Dear Mfanufikile, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***0. I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information.   Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

Best regards,

Absa
Absa's reply22 Oct 2020, 13:21
Official
Dear Mfanufikile, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***0. I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information.   Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

Best regards,