rS
ruth S

1 reviews | Active since Aug 2015

05 Aug 2015, 10:25

Dishonest-over quoted

Good Day Zanele<br> <br> I have put in a claim as above for a glass hob that is cracked. Firsty, it was an accident perhaps a pot was put on it too hard etc, I don't remember the incident happening. The hob was installed and purchased in Sep 2012 and I object that it is wear and tear due to expansion these stoves are treated for that.<br> Secondly, I called E & E assessing and got a price that Roodepoort electrical was quoting for replacement. R9536.10 including stove and installation. Apparently its an imported product. I don't know whirlpool is made by Samsung I believe.<br> However, I purchased a hob from Dion Wired for R2600.00 and will pay R4999.00 for installation.<br> You have numerous people imposing on your clients doing assessments and reassessments to stop *******ion. Well, sorry to say it has not stopped people are too dishonest and *********.<br> I think Absa Insurance needs to reassess their processes and systems as it all ends up on your clients personal expense because all everyone else wants is to get rich from insurance companies.<br> Your clients should have a say in who and how much their claims are because we actually pay for the re<br> repairs one way or the other.<br>

0
Replies (2)
Absa
Absa's reply05 Aug 2015, 14:22
Official
Hello Ruth Sherrard,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,

rS
ruth S's update18 Feb 2018, 10:31
Reviewer Update
No response has ever been received from Absa nor the electical company that gave an overstated quote.