Dishonest about replacement card.

Debit cards expired, I received a sms stating I can order a new card on the app. There is no place to order on the app and I emailed 3 times asking for assistance but every time I get half an answer on a email that helps nothing and the agents then closes the issue even though it has not been resolved. Now they say I must go to the branch. But I have a job so I don't have time. Why lie and say I can do it online or on the app if it is not possible? If this is not resolved I'm leaving ABSA and my company as well. There is always issue.