ED
Emily D

1 reviews | Active since May 2024

17 May 2024, 16:10

Dishonest

Hi My name is Emily Salimane. I have recently opened an account with absa bank shifted my salary to them opened life cover with them. I have been trying to load my card on apple ewallet with them since I got my card. It gives me error message saying (card not added contact the issuer). Called their consultant almost every day to help me with one thing and they seems to don’t know how, cause they telling me there are no restrictions reflecting on my card. Today I went to the branch at mall of the south to try and resolve this issue the laidy Mpho De Kock told me that what it does with all apple phone it only allows Samsung.. and she called the very same people I called every day that I dont find help from, and still left there bank with no solutions.. Does absa not support Apple Pay like the laidy said so we don’t waste time and one close the account. It’s been a month now trying this. Thank you Emily Salimane ***

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Replies (1)
Absa
Absa's reply20 May 2024, 09:09
Official
Dear Emily Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will look over it and give you my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsPravesh BejayCustomer Value Management