DISHEARTENED BY THE ABSA CREDIT CARD TEAM.

I've had the most disheartening experience with Absa online credit cards for the first time application. I app**** online, received an email from Thabang Moodie requesting my documents on the 26/11/22. I sent them yesterday as I only saw it. The 27th was my birthday and I was away. I then contacted absa to check the status of my application only to be told that it was declined on the 29th for affordability before I sent my documents. I queried that as I have a good credit record. I requested that Thabang contacts me and up until now I've heard nothing from him. Not to mention the number of emails I've sent with no response. Around 11am today I contacted them again and the lady advised that my application was declined due to them failing to get hold of me. Noone had contacted me for the person to decline my application over such nonsense. I requested that I get connected with that individual and I was told it doesn't show on the system. I was told the team leader is in a meeting and would contact me. I am still waiting for the call up until now. I am really disappointed with the service I've received. Also leaves me to wonder if Absa is adhering to the POPI Act.. I mean how does one access your account and there is no trail of who did? How does that happen? How was my application assessed before I sent the requested documents . Did someone just decline it as it is the easier thing to do? Not considering the negative effects it has on my end. The dent it leaves on my credit bureau. With all due respect I request that my application be reinstated and assessed accordingly. I am really disappointed and I ask myself if I still want to get into a relationship with Absa!!!!