Disgustingly poor service - insurance claim took half a year to be assessed

<p>During mid winter i submitted a claim for a leaking roof. Images were taken and send as proof upon submission of the claim. A few weeks passed by until the first assessor contacted my husband to confirm if anyone is at home, my husband stayed at home the entire day and still no sight of the asssessor. I contacted the ABSA claims department to follow up. The lady i spoke to claimed that the assessor went to my house to do the assessment. Firstly how could they have done an assessment if nobody was at home during the day. She said they have images on their system that proof the assesssor went to my home, it had a green roof which my house do not have. Today 06/12/2016 the assessor was sent out to do the assesment almost half a year later. They couldnt give a damn about the house as long as the bond holders are paying. they cared less if i still had a roof left after several months. What happened to service delivery in this country. I will have this reported to the bank ombudsman and i will have my bond transfered to a different bank. Pathetic service indeed. </p>