1 reviews | Active since Aug 2020
Disgusting Treatment
If I could have rated this bank with a zero, I would.
Our domestic worker passed away at the beginning of July, and we have been trying to assist her disabled son in closing the account and transferring the money to help to pay for her funeral.
On 9 July, he met with V Naidu at the Scottburgh branch to create a late estate account. He provided all the necessary documentation. While he lives in Inanda, he went there as this was where the family home is. He was told that the funds should be made available within three weeks.
On Friday, 31 July, I spent hours being passed from pillar to post on the phone with ABSA to try to find out what was happening and much of the time, the numbers I was provided with went unanswered.
Eventually, on Tuesday, 4 August, I accompanied him to the Windermere branch where we waited for two hours before being told by the woman at customer care that we should have phoned Scottburgh. Eventually, she grudgingly did that while we waited. She eventually told us that the consultant at the Scottburgh branch had made an error in processing the FICA requirements and that there was a hold on the account, and that the son would have to go back to Scottburgh.
On Wednesday, 5 July, the son went to Scottburgh, only to be turned away and told there was no hold on the account and the there was not problem with the FICA.
The consultant also informed him that his mother had a credit card that needed to be closed. She did not close the account, nor did not explain what was needed to be done in order to close it.
Today, I phoned the Scottburgh branch, only to receive an automated message that the number was no longer in use and that the new number was not available. He was told that it had not been necessary for him to travel all the way there and that there was nothing they could do.
This poor fellow is grieving for the loss of his mother, and the bank is pushing him around and hindering what should be a simple process. It is absolutely disgraceful and they should be ashamed of their hideous behaviour.
Eventually we went down to Kingsmead branch where we were assisted by Nompilo, she was an absolute gem and spoke to the consultant in Scottburgh who had opened the account. They managed to resolve the situation. She ensured that all his mother's accounts were to be closed and all the necessary arrangements were made. What a star!
Eventually we went down to Kingsmead branch where we were assisted by Nompilo, she was an absolute gem and spoke to the consultant in Scottburgh who had opened the account. They managed to resolve the situation. She ensured that all his mother's accounts were to be closed and all the necessary arrangements were made. What a star!
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd