BC
Belinda C
1 reviews | Active since Nov 2017
02 Sept 2020, 22:47
Disgusting services from ABSA
I was a premier client with ABSA but because COVID 19 ruined most peoples lives and I dont have job anymore I am nothing and 3 months UIF MONEY is taken to cover the charges ABSA puts on. After the relief arrangements were done in April. The replies that I get when I ask are less that useless. How are we suppose to live? No job. No UIF. Thanks for absolutely nothing ABSA BANK.
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Replies (2)
Absa's replyOfficial
03 Sept 2020, 11:05Dear Belinda Coates Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
Absa's reply03 Sept 2020, 11:05
Official
Dear Belinda Coates Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
BC
Belinda C's updateReviewer Update
14 Sept 2020, 15:20Daphne,
If this is the only way to get a responce from you regarding my complaint, then I am extremely disappointed.
You have not rep**** to my reply emails in fact you did not even know what my complaint was about.
I am Again requesting that I am refunding my 3 x UIF TERS money that ABSA took for bank charges and loans with pathetic excuses once I queried it.
Your email said I would get up to 50% back on condition I sign a payment plan.
This too has not happened.
What exactly is the problem. This has been gone on l9ng enough.
If this is the only way to get a responce from you regarding my complaint, then I am extremely disappointed.
You have not rep**** to my reply emails in fact you did not even know what my complaint was about.
I am Again requesting that I am refunding my 3 x UIF TERS money that ABSA took for bank charges and loans with pathetic excuses once I queried it.
Your email said I would get up to 50% back on condition I sign a payment plan.
This too has not happened.
What exactly is the problem. This has been gone on l9ng enough.
BC
Belinda C's update14 Sept 2020, 15:20
Reviewer Update
Daphne,
If this is the only way to get a responce from you regarding my complaint, then I am extremely disappointed.
You have not rep**** to my reply emails in fact you did not even know what my complaint was about.
I am Again requesting that I am refunding my 3 x UIF TERS money that ABSA took for bank charges and loans with pathetic excuses once I queried it.
Your email said I would get up to 50% back on condition I sign a payment plan.
This too has not happened.
What exactly is the problem. This has been gone on l9ng enough.
If this is the only way to get a responce from you regarding my complaint, then I am extremely disappointed.
You have not rep**** to my reply emails in fact you did not even know what my complaint was about.
I am Again requesting that I am refunding my 3 x UIF TERS money that ABSA took for bank charges and loans with pathetic excuses once I queried it.
Your email said I would get up to 50% back on condition I sign a payment plan.
This too has not happened.
What exactly is the problem. This has been gone on l9ng enough.