Disgusting Service, Treatment of the Elderly and COVID 19

ABSA ISSUES OVER A NUMBER OF WEEKS : Sent COVID 19 claim forms on 13 April 2020, just to be told today, 28 April 2020, that they had not received them. I gave them details of when the email was sent and then they found the email. AHA! I was advised that it will now take 10 - 15 working days to process my claim. REALLY, why must I be penalised because ABSA is ***********???? What if I had not called to follow up. Will my email simply have been ignored????? Furthermore I had an arrangement to pay a smaller amount on a loan for the next 3 months due to COVID 19 and a work lay off. What does ABSA do- Take off 2 months installments in one go just as my salary hit my account , leaving me with no money for food, medicine, electricity. They are also very clever and you cannot reverse the debit orders online. After calling the Contact Centre, they told me to go to the bank. I stood in the queue at East Rand Mall branch this morning for 3 - yes 3, hours, after which I spent another 45 minutes going around from one person to the next who had no idea how to help me, even though I had all my documents and proof with me and simply told me they were from another branch, so they could not help. Surely ABSA has one system??? and it really does not matter in which branch you work? Or is it a matter of I DON"T CARE??? I am a Premium Bank account holder, but I am not able to get hold of my Banker. I have cover for retrenchecment on my account, but when I send inthe claim form, I have been advised that the department delaing with that is closed fro the lockdown. So in actual fact I have been paying for a service I cannot use. Also ABSA East Rand Mall made the elderly wait just as long as other people. They offered them chairs, but they had to sit outside for 3 or more hours waiting to be assisted. I offered an elderly lady my place in line and she landed up sitting outside, after I had even left. Goverment instructions are that the elderly be treated quicker than others, as they can get the disease much worse. ABSA DISGUSTING!!! You have reached the bottom of the pile. I am defintely closing my account. I am sure that any of the other banks cannot possibly provide any worse service and treat their customers any worse. YOU SHOULD BE ASHAMED ABSA. ASHAMED!!!!! It is like they always say. When you don't need them, banks are all over you with their offers, but Oh boy, just when you need them, they shut that umbrella in your face! Very true of ABSA.