Disgusting Service received from Absa Bank Baywest mall PE

Received the utmost worse service from Absa Bank in Baywest Mall PE.I was at the ATM. My debit card got stuck in the machine.Its not an absa card.I immediately called the consultant for assistance,she advised I should not fiddle in the machine to get my card out.The machine then swallowed the card in.Apparentely they were doing maintenance on the machine(no sign up to say so).The consultant then advised me I cannot get the card back, as it's not a absa card.I then requested to speak to the manager .I tried explaining to her it is my card. I logged in my app ,it matched my card number.I even told her I can go to the police to get an affidavit.I can show my ID,I told her to check the cameras.All she kept saying is no.she cannot give the card back.I do understand procedures and all that,however these people showed no empathy .The consultant was rude.,their unwillingness to even help me or find out if they can help is sad to say the least.I myself work with clients in retail and I go the extra mile for each of my clients. I'm truly disgusted in the service received.horrible consultant ,even worse manager.they should be put on training on how to treat clients .I now have to order a new card which costs me R200 and wait 14 days to receive this card.This card has my money on to last me the rest of the month.This money cannot be transferred. I can't understand how they just cannot assist me.