NM
Nontobeko M
1 reviews | Active since Oct 2016
16 Jul 2020, 10:06
Disgusting Service! Overcharging *****s
I’ve been calling Absa Vehicle Finance to get a clear explanation of the extra amounts on my vehicle statement I’m being sent from pillar to post! There is a charge of R166 they cannot explain l! They still charging me for mechanical warranty that expired in 2019!! They cannot explain how my shortfall covers me! They take over 15 min to answer the phone which is an 0860 number I’ve wasted my airtime for nothing all morning. No one seems to have answers. Their Twitter page is worse they reply days later with no solutions. I wouldn’t advise anyone to take finance through Absa it’s the pits. Service is beyond appalling.
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Replies (1)Absa's replyOfficial
16 Jul 2020, 10:36Dear Nontobeko mtshaza Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care
Absa's reply16 Jul 2020, 10:36
Official
Dear Nontobeko mtshaza Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care
