Disgusting Service, once again!

<p>So for one month of using my free POS swipes and Absa ATM withdrawals, I get charged R467 admin fee over and above my monthly fee. </p> <p>I step into Absa in Zevenwacht mall on 28 September 2016, where there has been only 2 consultants behind the desk with a long queue of people and one consultant who seemed very lax. It was time for me to leave and after the 30 minutes, I left without being served at all. </p> <p> </p> <p>Today, the action line call Centre calls me. I spoke to Rozalia, she claims that I got those admin charges because I did reversals of debit orders. Yet last month, I walk into the bank to do reversals, the lady assured me that it has been reversed and that it won't happen again. Yet, it has happened again and the reversals has apparently been charged for, which I was never informed about. </p> <p>What's more, Rozalia then tells me that I got the charges because Money has come in my account, just because I told her I haven't been working. Yet I have received in my account. How *********** are these people exactly? Then she insist I speak to the branch so that they can explain the charges to me. I do not need an explanation after the charges has left my account in -R467. In total, Absa has billed an unemployed person just about R700 for charges. Well done! </p> <p> </p> <p>I expect this to be cleared, for my service level to improve and I expect compensation for this inconvenience. The ombudsman will here from me if Absa does not try to make an unhappy customer smile again! </p> <p> </p> <p>And please note, that since I had this account, this is the second time I get such ridiculous service! </p>