DISGUSTING SERVICE!!!!! NOT EVEN WORTH THE ONE STAR RATING.

This bank does not even deserve the one star rating i selected. I just didn't have a choice. The service is beyond poor. I submitted a claim for a roof leak on the 26 of June 2023. This was during the heavy rains. An appointed supplier was sent to do the assessment of the damage. At this point the ceiling was damaged aswell. Water was coming into the house. On the 06 Jul 2023 I received a communication that they were validating the assessment and would take 3 - 4 working days. Since then i have had two more heavy rains episodes. There has been no updates on my claim. On the 18 July 2023 I had to be the one to pick up the phone to make an inquiry. I was told that someone was busy with my claim and that he will be Emailed to provide an update and he will give me call the very same I had called. He was not even professional enough to get back to me with a update. Another episode of heavy rains today, (19 July 2023). Water coming in doing more damage. No word from Absa. Are they even going to be liable for further damages failing to react timeously?