AB
Andrea B
1 reviews | Active since Feb 2017
23 Feb 2017, 15:30
Disgusting Service Levels
<p>I app**** online for a Virgin Money Credit Card. It was approved instantly and the card was delivered. The delivery man scanned all required documents. Card not activated. Phoned in. My proof of address is needed. Took it to an Absa branch where it was scanned in again. Card not working. No communication from either Virgin or Absa. Phoned in today to ask why the card is still not working. It was cancelled because not all documents were submitted. ****ty service to say the least. How can Virgin ***gy back on Absa Card division with such disgusting service levels fo a standard product? I will throw it away. I do not need nonsense like this in my life. I hope someone from Virgin gets the message!</p>
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Replies (2)
Absa's replyOfficial
24 Feb 2017, 14:22We are sorry about the trouble you are experiencing.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team
Best regards,
Absa's reply24 Feb 2017, 14:22
Official
We are sorry about the trouble you are experiencing.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team
Best regards,
AB
Andrea B's updateReviewer Update
02 Mar 2017, 05:56Good morning Virgin Money Team
You are following through on bad service levels. Well done. No consultant contacted me to resolve my complaint.
AB
Andrea B's update02 Mar 2017, 05:56
Reviewer Update
Good morning Virgin Money Team
You are following through on bad service levels. Well done. No consultant contacted me to resolve my complaint.