Disgusting Service, Lack of Leadership

I have been dealing with Absa on a matter relating to their National Deceased Estate since July 2017.

So a matter concerning an Estate Late account with Absa began last year July. I was asked to submit required documents and I did as asked, well there was one document that was outstanding that I needed to get from the Master of the High Court and ultimately got it. Absa National Deceased Estate (NDE) told me to go any branch and submit the document and I did as told. At the branch they managed to open the estate account because ALL documents were submitted and in order. After a hide and seek games that Absa nde has playing with me when I enquire about the delays,at some point I was told that their system was down and they said it will be fixed in two weeks, well maybe it's me and my illiterate mind but which bank system can be down for two weeks???? So I was being made a fool and I indeed became one. I called the next day and another lady told me no system was down and all documents were in order but the delay is in the processing of the payment. I was then passed to different people whom from there nothing move at all and the funny part is I got called by some Anelda who at first said the matter will be resolved asap-GUESS WHAT- 3 weeks after I first spoke to her NOTHING has changed. Then came a lady called FAITH who told me she is the manager of the NDE -this is after a guy by the name of DEON had told me that the issue of the estate was now with COLLECTIONS department for payment processing and that the NDE no longer has jurisdiction on the matter because it is now in for PAYMENT. So FAITH-the NDE manager called me and informed that she's attending to the matter and will advise accordingly. She called me on the evening of the following day to tell me that the next day she'll give me update on the status of payment. I called her yesterday after 19:00 because the whole day no one from Absa bothered about my matter. She told me she's been BUSY- Remember when she's busy the whole day until 19:00 my expectation is that I would have been part of the reasons but NO I was NOT in the list. At some point I was asked to was told that they will NOT accept a proof of residence that was my BANK STAMPED Statement but no clever reason was given. Some of the emails below corroborate what I am saying. What I am trying to EXPOSE & DEMONSTRATE here is that ABSA is a DECEIVING *********, DISHONEST, MANIPULATIVE , UNCARING & DUBIOUS institution whose employees are trained to master all the above. I have experienced utter lack of customer service, ********* and DISHONEST attitude from Absa staff.