Disgusting service in the beginning of the new financial year.

During the beginning of July I installed Absa banking app needed to check how if the pricing for funeral policies. After my registration I realised my savings account is still open with a 0.00 balance, on the 19 July 2024 I deposited R200.00 to my surprise the was no available funds then when I checked the statement shows administration fee debited.

To my shocking surprise I went to president hyper branch were I was told I have outstanding fees but unfortunately, they not able to assist as they no tellers then I ask the consultant I have to go from pilar to post for help or should I log a complain to get help then he immediately ask me to wait and to ask branch manager to assist when the manager arrived she also explained the same then she asked me where did I open my account I said Roodepoort she said I must go to Westgate as it is the nearest since Roodepoort branch is closed, the other issue they are unable to check if there was any notifications sent to me.

I went to key west branch I asked the consultant to check for me if there was any communication sent to me regarding my flexi account then she couldn't see any message sent to me since January only notification for the R200.00 I deposited, then I asked to contact the call center then she advised they no longer have telephones I have to use my cell phone, fine when I got home I tried to call with no luck just wasted my air time.

I then went to Westgate branch very early in the morning I was actually the 1st client to arrive, upon my arrival the host lady sent me to the tellers not sure if she understood what I want or not ok, the lady as the tellers was very helpful and patient with me so she directed me to contact the call center for assistance.

At 09:02 I spoke to Faniswa from call center after I explained my issue to her, she referred to her senior while I was holding then she came back and asked to talk to someone from the branch, I called another lady of the host who took the message from Faniswa, which she asked a consultant should, 1. When last did I receive notifications 2. Consultant should log complain.

The lady took me to the consultant the immediately I was called for assistance, the consultant offered to help me as I was explaining myself she jumped in and ask me do you remember closing your account I said I have more than 1account with Absa so I don't remember closing this account but I thought it was dormant and eventually closed since I've never received any lady who was assisting was very grumpy talking to her colleague next her without caring about me. So asked her for me to get help I must report to hello peter and ombudsman then she said even if I can do that, I won't get help. I was very upset but didn't show I kept being calm, so I told her about Home loan insurance that I have and no idea about it where do they debit the funds she then took her phone and contacted the H/L call center where they gave me different name registered in my profile and they confirmed if I want to call that insurance since my H/L is closed I have to contact the a certain department.

I left when I realized this consultant doesn't care about her work nor the clients she is dealing with.