LW
Lance W

1 reviews | Active since Jan 2020

22 Jun 2020, 13:56

Disgusting service from security company at Absa

Good Day I went to Absa connect in 9 lothbury road to drop off some documents and security said they were not letting anyone in I then asked why they are being so full of **** and the security gave me a lecture about how disrespectful I was being the comment was not directed at him i even apologized and explained and he carried on shouting profanities at me, His supervisor Elija then jumped in he was very helpful but was also getting shouted at by this guard that did not want to give his name, You might want to use a security company that treats your customers with respect

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Replies (1)
Absa
Absa's reply22 Jun 2020, 17:15
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you.  Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd