Disgusting service from an Unprofessional organisation.

Received an email from ABSA stating that they needed to fica myself. No telephone number, no reference, no name of unit nothing. Emailed the Banker who did not respond to the email. Got an employee I knew also to email the banker who never responded to her either. Telephone number on the internal system no longer is operational. Disgusting unprofessional service. Do not want to ignore it as all this useless bank will do is freeze the banking account as they will regard this as official communication. Contacted actionline who undertook to come back to me this afternoon and they also did not have the professionalism to come back within the five days they gave themselves to investigate my complaint. This is typical service from this organisation who could not care less about the client.