Disgusting service from ABSA Shelley Beach

On Thursday 1 March my Dad, who is a 92 year old pensioner went to Absa Shelley Beach branch to get his credit card pin changed. After getting a new pin he went outside the bank to the Absa ATM to draw money, because inside the bank where it is safer to draw money, you get penalized when drawing cash! At the ATM a black man also could not draw money and gave my Dad a chance to use the ATM. My Dad inserted his card, put in his pin, but for some reason it also refused to give him cash. He cancelled the transaction, took his card and went back into the branch again. To his dismay he was told that the card was not his, it was a ****** card! In the mean time the black man, who used the machine before him, withdrew R 1000 from my Dad's account! Well according to my Dad that is what he thinks happened?How on earth is this possible. Why would the ATM take my Dad's card and then give another card back to him when the transaction was cancelled? The branch's response was it was not their problem, they cancelled my Dad's credit card and will issue him a new one? How can they treat a client this way? Where was security? Why did the ATM give another card back to him? I think Absa should refund my Dad, he has been their client for over 50 years! As a pensioner her CANNOT afford to lose this amount at all!