Disgusting service from ABSA insurance

I logged a water damage claim with absa insurance Tuesday 2nd March 2021, after the assessors has been here 2 days I called ABSA insurance at 2pm Friday 12 March and the advisor told me that the claim has been approved and provided us with the claims amount and the the claims handler would contact me, After not hearing from the claims handler by Monday I called back and the advisor told me now that the claim has not been approved yet and that they can't get hold of the claims handler, Tuesday the same story, I requested to talk to a manager and they had me hold on the call for almost an hour for the call to cut off and the call center closed.

To date no one has called me from absa insurance and I kept being promised I would receive a call back from the claims handler. after paying absa insurance for 30 years this is disgusting service.