Disgusting Service from Absa Home Insurance - Stay away from them

The recent heavy rains affected my roof waterproofing to the point of water trickling in and settling on top of my bedroom ceiling. I noticed a crack which kept on getting wider and wider with every downpour. I contacted Absa Home Insurance via my banking app and did not hear from them for 48 hours. I then called in and a contractor was sent in to inspect. They deemed it an emergency and promised to give me feedback within 24 hours. One week Later - No response until i then called in frustrated only to be told my claim was rejected with no reason. what nonsense is this? I have had to move bedrooms for fear of the ceiling collapsing on me and my family. Do you not care about the welfare of your clients to that extent - your efficiency is only in timeous debiting our accounts with whats due to you. Pathetic service. I do not recommend anyone gets home insurance with Absa. Shoddy service.