Disgusting service from ABSA home insurance

<p>I phoned ABSA this morning to submit a claim, the lady that helped me was very helpful and a pleasure to work with, We have a hole in my house wall as in people can walk throught there. I have phoned ABSA insurance as no assessor has bothered to contact us, first the phone was put down in my ear and I phoned a second time and spoke to somebody which gave me the number of the assessor, the assessor now has the cheek to say that they have phoned us earlier and have an attiude ... this is not on. ABSA is very quick to take our monthly premium and this is the service that we get ... we want this sorted out now with other poeple today still</p>