Disgusting service from ABSA HOC insurance

ABSA HOC insurance claims department. In January my driveway was damaged by flooding, I submitted a claim beginning of Jan. In Feb they told me to get my own contractor and send them a report, I finally found one (this should NOT be my responsibility) and sent them the quote/report. In beginning of March I got an SMS that a company called Digicall would send an assessor out (why not do it in the first place!!) -- nothing afterwards Mid March I chased it a few times assisted by my ABSA private banker - they ignored him, he then contacted them directly, Digicall would come inspect Every time it rains driveway gets worse 23 March Digicall inspection 28 March documents with HOC Management for review 14 April start chasing again, myself and private banker, 21 April no reply. 22 April Copy/Paste answer, I rep**** that it was with their management and not a consultant! automated reply 27 April threaten to complain on hellopeter! automated reply (so here we are) I guess because I dare to nag the claim will be rejected now