Disgusting Service From Absa Galleria Management

disgusting service from absa galleria! As I'm writing this review I'm I tears with the type of service and attitude with this bank and I definitely will be migrating over to a different bank that can respect their customers and offer services that they can deliver! Constantly having issues with banking apps, home loan statements and having to go into the bank during Covid. I have been waiting in the parking lot queue, standing since 8.40am only to be directed to another queue outside the bank and having to still stand its now 10.45 and I'm still not being tended to! My partner and I had to literally explain ourselves and have an argument match with the manager and his consultant which we were questioned! They let others in the queue before us and we can clearly see people cutting in line but yet when we bring it up the manager claimed he is controlling the queue and nobody is cutting it! I did mention to him that there is people we have seen and he called me a ****, is that the integrity you guys have in customers? I did put a previous complaint in regarding calling the call center and wasting over R60 in airtime to get my call cut or even answered with no.joy. I am utterly disappointed in your services. Surely you guys would have competent people in line to run your company that will have people with a stress free banking process! It seems like I'm not the only unhappy customer sitting at your galleria branch after witnessing numerous cases with management not being able to deal politely! There is no direction or communication from management what so ever and the parking lot queue that we had waited in has no social distancing what so ever and there is no co-ordinator supervising the bottom & top queue just the manager selecting people to move up to the inside queue in the actual mall, when we did ask why are people cutting the queue we were cross question WHO, it is not our job as customers to police the lines! When we say and point out who actually cut the queue it was just brushed off.. is this really the service guys?? Do people know how bad and frustrating it actually is to be a customer of Absa!