tP
thabo P
1 reviews | Active since Jan 2013
03 Aug 2021, 12:43
Disgusting service from absa estate department
absa wont transfer funds from my late mother's (ID *** 085) account into a late estate account because of a "fica lock" that I've been battling since April. every time I go to the branch, they call the estate department who lie every time that they will resolve the matter within two days. I have submitted everything that they have asked for!
I emailed Melissa Nel (email given by the call centre) and she has not bothered to respond.
either absa is paying it's employees for sitting on their bums doing nothing or absa as an organisation doesn't care about their clients.
hoping that someone within absa would actually care to respond and give solutions to this matter.
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Absa's replyOfficial
03 Aug 2021, 14:37Dear Thabo Thank you for bringing this unfortunate matter y attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe
Absa's reply03 Aug 2021, 14:37
Official
Dear Thabo Thank you for bringing this unfortunate matter y attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe