Disgusting service from ABSA customer service

Highly disappointing service from ABSA, for the past 3 years struggling to resolve my online banking service including use of the app. Card expired have been trying to get a new one again for the past 3 months with no luck, been sent from pillar to post by staff. I do not understand what is so difficult about telling someone what they would need when they come back since you've told them to bring certain documentation. Why not request clients to bring all documents instead of asking for new docs when they come back hoping they'd go back with everything sorted. Absolutely disgusting service.