Disgusting service from ABSA bank

My mom's purse was ****** and money was drawn out of her savings account and credit card, i battled for months and months to try get assistance from ABSA in getting the money back, my mother is a pensioner and could not afford to lose so much money and is still paying back the credit card because of money taken out, ABSA then said that she had given someone her password, they cam up with every excuse in the book not to pay the money back to my mom. I find it disgusting, she has been a client of ABSA bank since she started working and is now 77 years old.