Disgusting service from Absa bank

Please explain how bad the service is. A card gets de*****ed 1 amount gets refunded and have spent a week trying to get the other amount back. They give phone numbers to call (That is after waiting on the line for an hour for the ***** department to answer) still no luck. They have now given a second number no reply from either this is pathetic service. Please someone who knows what is going on call ********** 521