Disgusting service from Absa

So this morning I called the debt review on *** to request a statement as I would like to settle my account, so I spoke to this one lady who asked me to confirm my contact number and I confirmed that and also explained that I have changed my contact number, I was then asked if I have internet banking I then said I do but cant remember my credentials (mind you I haven't made use of my credit card/internet banking since 2017) then I was told that I have failed the security check therefore I wont be assisted, I will need to visit a branch with my 3 months bank statement.

This utter nonsense, all I had requested is my credit card statement so I can see the balance owing, now I have to leave home and visit a crowded mall exposing myself to COVID-19? Is this what Absa refers to as good customer service? I am utterly disgusted by your service and I just want to obtain my statement so I can terminate my account, I will never ever bank with Absa again.