RM
RM M
1 reviews | Active since Mar 2009
26 Jun 2019, 11:03
DISGUSTING SERVICE from ABSA
I purchased a vehicle from Toyota cash. The money is available in my account. I change the limits on my account so I can make the payment and then ABSA ***** block my account due to " irregularities".
I call the ***** dept to lift the block. I tell them what I am doing. They ask me 2 sets of security questions which they say I failed on both sets, which is totally IMPOSSIBLE! The questions they asked were answered. If their system has the wrong information, thats not my problem, but now they making it mine.
Now I get told that I need to go into a branch to prove who I am. Why should I be inconvenienced???
What the heck is the point of internet banking if this is how they operate.
A few months ago my partner, who does not have an overdraft active, ABSA allowed ***** to go through and take the account into overdraft. But here I am trying to make a legitimate payment, and they block me..... go figure!
I have had it with ABSA and will be looking for another bank. They seem to make it easy for the ******** but difficult for the legitimate user!
And heaven help you if your phone is dysfunctional and you need to get verifications immediately.....they need to downgrade you to get sms's...but wait for it.....it can take 24 to 48 hours...go figure!
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
26 Jun 2019, 12:39Hi Rute,
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is C-***0. Please see email sent to your mail box ***. Thanks.
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is C-***0. Please see email sent to your mail box ***. Thanks.
Best regards,
Absa's reply26 Jun 2019, 12:39
Official
Hi Rute,
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is C-***0. Please see email sent to your mail box ***. Thanks.
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is C-***0. Please see email sent to your mail box ***. Thanks.
Best regards,
Absa's replyOfficial
26 Jun 2019, 12:39 Hi Rute,Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is C-***0. Please see email sent to your mail box ***. Thanks.
Best regards,
Absa's reply26 Jun 2019, 12:39
Official
Hi Rute,Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is C-***0. Please see email sent to your mail box ***. Thanks.
Best regards,
RM
RM M's updateReviewer Update
26 Jun 2019, 16:21So, I get an email saying they will look into it. I don't have the time to hang around while someone decides to look into the case, so I had to get out of my work and go to a branch.
In front of Eunice at Customer Services, I explain to her what's happened and why I am there. She calls the ***** dept in front of me. ***** dept lifts the block and We then proceed to make the payment on the app on my phone. Everything goes well.
Eunice then says I need to revert back to my normal limits, which she guides me through while I'm there.
This was all around 13h00
Now I get a message informing me "ABSA Rejected Payments: Limit Exceeded Beneficiary Account ***x *** Beneficiary name: ******xToyota......... Date and amount".
So I call Telephone Banking to find out what this message means, in case I'm misunderstanding. So he tells me I shouldn't have changed the limits until the payment went through. The more I explained to him that I was following ABSA staff instructions, the less he was willing to listen.
I then called the ***** Dept and got through to the call Centre. I read him the sms message and he interpreted it same as me but suggested I call in the morning.
I AM SICK OF THIS!!! This payment was meant to be done Today! Typical ABSA, no sense of urgency and left hand doesn't know what right hand is doing.
IT'S MY MONEY!! get that in your heads!! I Have to make this payment, you are not doing me any favors.... It's Mine. Now let me get on with my life and do what I have to do without your pathetic interference! You better have a workable solution in the morning!
In front of Eunice at Customer Services, I explain to her what's happened and why I am there. She calls the ***** dept in front of me. ***** dept lifts the block and We then proceed to make the payment on the app on my phone. Everything goes well.
Eunice then says I need to revert back to my normal limits, which she guides me through while I'm there.
This was all around 13h00
Now I get a message informing me "ABSA Rejected Payments: Limit Exceeded Beneficiary Account ***x *** Beneficiary name: ******xToyota......... Date and amount".
So I call Telephone Banking to find out what this message means, in case I'm misunderstanding. So he tells me I shouldn't have changed the limits until the payment went through. The more I explained to him that I was following ABSA staff instructions, the less he was willing to listen.
I then called the ***** Dept and got through to the call Centre. I read him the sms message and he interpreted it same as me but suggested I call in the morning.
I AM SICK OF THIS!!! This payment was meant to be done Today! Typical ABSA, no sense of urgency and left hand doesn't know what right hand is doing.
IT'S MY MONEY!! get that in your heads!! I Have to make this payment, you are not doing me any favors.... It's Mine. Now let me get on with my life and do what I have to do without your pathetic interference! You better have a workable solution in the morning!
RM
RM M's update26 Jun 2019, 16:21
Reviewer Update
So, I get an email saying they will look into it. I don't have the time to hang around while someone decides to look into the case, so I had to get out of my work and go to a branch.
In front of Eunice at Customer Services, I explain to her what's happened and why I am there. She calls the ***** dept in front of me. ***** dept lifts the block and We then proceed to make the payment on the app on my phone. Everything goes well.
Eunice then says I need to revert back to my normal limits, which she guides me through while I'm there.
This was all around 13h00
Now I get a message informing me "ABSA Rejected Payments: Limit Exceeded Beneficiary Account ***x *** Beneficiary name: ******xToyota......... Date and amount".
So I call Telephone Banking to find out what this message means, in case I'm misunderstanding. So he tells me I shouldn't have changed the limits until the payment went through. The more I explained to him that I was following ABSA staff instructions, the less he was willing to listen.
I then called the ***** Dept and got through to the call Centre. I read him the sms message and he interpreted it same as me but suggested I call in the morning.
I AM SICK OF THIS!!! This payment was meant to be done Today! Typical ABSA, no sense of urgency and left hand doesn't know what right hand is doing.
IT'S MY MONEY!! get that in your heads!! I Have to make this payment, you are not doing me any favors.... It's Mine. Now let me get on with my life and do what I have to do without your pathetic interference! You better have a workable solution in the morning!
In front of Eunice at Customer Services, I explain to her what's happened and why I am there. She calls the ***** dept in front of me. ***** dept lifts the block and We then proceed to make the payment on the app on my phone. Everything goes well.
Eunice then says I need to revert back to my normal limits, which she guides me through while I'm there.
This was all around 13h00
Now I get a message informing me "ABSA Rejected Payments: Limit Exceeded Beneficiary Account ***x *** Beneficiary name: ******xToyota......... Date and amount".
So I call Telephone Banking to find out what this message means, in case I'm misunderstanding. So he tells me I shouldn't have changed the limits until the payment went through. The more I explained to him that I was following ABSA staff instructions, the less he was willing to listen.
I then called the ***** Dept and got through to the call Centre. I read him the sms message and he interpreted it same as me but suggested I call in the morning.
I AM SICK OF THIS!!! This payment was meant to be done Today! Typical ABSA, no sense of urgency and left hand doesn't know what right hand is doing.
IT'S MY MONEY!! get that in your heads!! I Have to make this payment, you are not doing me any favors.... It's Mine. Now let me get on with my life and do what I have to do without your pathetic interference! You better have a workable solution in the morning!
RM
RM M's updateReviewer Update
30 Jun 2019, 13:01Just as a follow up to the dilemma ABSA caused me, I never received a call from Basani, contrary to her follow up message on Hellopeter.
I had to go into the branch for a second time and I was attended to by Kamagelo, who went out of her way to sort out my problem and clear ABSA's inefficiencies, so kudus to her and a gentleman by the name of Thato who stood by while I made the transaction.
***** department lifted the second block they placed on my account and Thato released immediate payment and I was able to revert my limits back to normal while in front of Kamagelo
In conclusion to this mess that ABSA created, ABSA does not deserve any of my future business and I will not be recommending ABSA to anyone.
Kamagelo and Thato, if I spelt your names incorrectly, please accept my sincere apology.
I had to go into the branch for a second time and I was attended to by Kamagelo, who went out of her way to sort out my problem and clear ABSA's inefficiencies, so kudus to her and a gentleman by the name of Thato who stood by while I made the transaction.
***** department lifted the second block they placed on my account and Thato released immediate payment and I was able to revert my limits back to normal while in front of Kamagelo
In conclusion to this mess that ABSA created, ABSA does not deserve any of my future business and I will not be recommending ABSA to anyone.
Kamagelo and Thato, if I spelt your names incorrectly, please accept my sincere apology.
RM
RM M's update30 Jun 2019, 13:01
Reviewer Update
Just as a follow up to the dilemma ABSA caused me, I never received a call from Basani, contrary to her follow up message on Hellopeter.
I had to go into the branch for a second time and I was attended to by Kamagelo, who went out of her way to sort out my problem and clear ABSA's inefficiencies, so kudus to her and a gentleman by the name of Thato who stood by while I made the transaction.
***** department lifted the second block they placed on my account and Thato released immediate payment and I was able to revert my limits back to normal while in front of Kamagelo
In conclusion to this mess that ABSA created, ABSA does not deserve any of my future business and I will not be recommending ABSA to anyone.
Kamagelo and Thato, if I spelt your names incorrectly, please accept my sincere apology.
I had to go into the branch for a second time and I was attended to by Kamagelo, who went out of her way to sort out my problem and clear ABSA's inefficiencies, so kudus to her and a gentleman by the name of Thato who stood by while I made the transaction.
***** department lifted the second block they placed on my account and Thato released immediate payment and I was able to revert my limits back to normal while in front of Kamagelo
In conclusion to this mess that ABSA created, ABSA does not deserve any of my future business and I will not be recommending ABSA to anyone.
Kamagelo and Thato, if I spelt your names incorrectly, please accept my sincere apology.