Disgusting service from ABSA

I am not sure if this bank amongst others treat their customers with the values they claim to do business by. It has been in excess of 2 weeks now that I app**** for a credit limit increase on my credit facility and I have received no feedback. They initially quoted me a feedback period of 3-5 days. ABSA should rather kindly tell customers to take their business elsewhere instead of wasting their prospective clients time. Horrible!!!