Disgusting service from 2 different agents

I am astonished by the service I have just received from 2 different call centre agents in the Magtape centre! I have been transferred 3 times between departments to figure out some details of a payment received! The first one didn't even greet me when she answered the line and sounded half asleep. I hung up and phoned again to get some service. The second one just told me she can't help and I will have to pay to log a query! This is the reason why I don't bank with ABSA! No value to clients or possible future clients!