Disgusting service for Building insurance!!!!

<p>I have lodged complaint with ABSA Building insurance on 28/11/16. The assessors were sent out the next day but to date ABSA has not advise what the outcome is. I have sent out over 7 reminders via e-mails. I have called in over 5 times. The customer care agents were not helpful at all. I spoke to Nathan who was extremly rude would not let me speak to his manager Jason Govender. He was insisting the I must tell him what the assesors said whereas I insisted that the assessment report should be sought after by ABSA. He than me through another section where i still did not receive any positive answers. I requested for the e-mail address of the manager . Sent 2 e-mails to Elsabe Jacobs still no response. The damage in my house continues . This is the 4th complaint I lodged with ABSA. All three of the other complaints were rejected. Policy existing for over 16 years. Premiums paid over R60 000.00 and this is the poor service I received. Extremly disappointed. Next step Ombudsman if no positive response within 24 hours.</p>