Disgusting Service for 105 yearold client

We need to register a Power of Attorney for our 105 year old mother who is technically blind, deaf, and bed-ridden and we need to assist her with managing her finances. Yesterday I visited the branch on my own I was told that my mother had to visit the branch despite her condition to prove that she was alive. We managed to get her to the branch today but was told we had to wait as they consultant couldn't log-on to the system. After a long wait we were told that they could not connect so we would have to return to the branch some other time. As a result of the stress caused by getting her extremely frail body out of bed she has had to be hospitalised to recover from what the visit has put her through. We still don't have the Power of Attorney registered and they expect her to return to the branch. Surely ABSA can assist in some way seen that they have now verified that she is alive, maybe send someone to our house which is literally 5 minutes from the branch. This is just such disgusting service for someone who has banked with them since 1987.