Disgusting Service!

My Mother is part of a society which they have been running with Absa for years, they were asked to come in and update their details as their account is old so details must be updated.

They visited the ABSA branch in Thabong, Sebokeng today which they kept being sent to a lady{Dikeledi} who was extremely rude and kept on telling them they must go back to the line they where in.

After being pushed around from line to line, Dikeledi had them wait for 4 hours without attending to them with a massive attitude, then finally told them to return next week.

These are a elderly ladies as my mother is 64 and the ladies she is running the society with are the same age. I am completely shook and disgusted by ABSA personnel treating our elderly like this. Is this lack of training or just a complete incompetence from ABSA's staff