Disgusting Service

Good day

kindly assist with Absa Refund , i recently updated my New banking details for my Vehicle account . I have sent an email to Absa to update before my debit order can go off on the 20th of February 2025 .

My email was never attended to and i had to call Absa more than 5 times just to get them to update mu banking details .

finally my banking details was updated and i made a manual transfer because it was a bit late for the debit to go off .

Today i decided to check my Bank account as i have other debit that will be going off tomorrow , like my Homeloan and Policies . And to my suprise i saw a Absa AVAF debit order that went off on the 25th February 2025 . Which means i was debited twice .This is very big inconvenience on my side and its not my problem that Absa failed to action my instruction prior my debit order date .

I contacted them this morning for my refund and i was advised it will take 2 working days and i'm failing to understand why is it taking this long . Absa is very big group i'm sure they can speed up this process . i urgently need this money for my Homeloans.

And i totally understand that they procedures and policies in place which i respect but in this case Absa failed me as their client .

I'm hoping to see the refund in my bank account before close of business today .Otherwise i'm gonna have to take this matter further .

You more than welcome to listen to the recording between myself and your *********** Consultant .

Refund *** Dan Tshepo Chabalala *** ***

Regards Dan