vP
vee P
1 reviews | Active since Feb 2014
17 Oct 2024, 10:46
Disgusting service
My mum passed away 11 days ago .I am now sitting at absa to draw funds. I did not get any correspondence from absa for FICA updates. I now have to sit in a queue with 9 people before me to update my details. Their service is disgusting. I am now closing my account with them.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
17 Oct 2024, 13:14Dear Vee Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply17 Oct 2024, 13:14
Official
Dear Vee Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care