Disgusting service complaint number ***

<p>I made a app for a virgin money card online and it was approved and was phoned and arrangements were made for the delivery date and was told what was needed to be produced when the courier company came. However on Sunday 29th Jan 2017 i received a email stating that if i did not forward • Certified Proof Of Income. (3 Months Proof of Income required) within 2 days the application would be withdrawn. I then emailed the above as well as id and proof of res for FICA. Card was delivered as promised. However since then i have had nothing but problems as when i phoned to find out if i could use my card i was told to wait 48 hrs. So I did. I phoned again today and was told now I must go into a ABSA branch and have it activated so i did that. At the branch i was told card is not registered yet and that i must phone Virgin Money. So I did that and was told it has been esculated to the manager for FICA but for what on FICA i dont know and was told to phone back just before 16h00 today 03 Feb 17 which I did and then was told i must wait because it is still with the manager for FICA and i must contact you in 24 hours. Could someone tell what is going on with this card, myself and FICA because as far as i am concerned if this is how you people treat new clientle then i feel i will stop this right were it is now and i want to be compensated for all the telephone calls, petrol and time that i have spent due to you incompetant bunch chasing me from pillar to post.</p>