1 reviews | Active since Sept 2017
Disgusting service
Shocking treatment of my elderly mum. After being a loyal client for 50 years, has had two claims declined, despite both being part of the structure of the home. A water pipe that burst internally, caused water damage to a bedroom wall, and they refuse to pay either. So much for looking after their clients!! 50 years of paying homeowners insurance and this is the treatment you get. So so angry, but even more so than all the amount of money paid over to this useless bank, is the fact that mum has a crumbling wall in a home she has always taken pride in, with no assistance whatsoever from a company she trusted and believed in. What a disappointment. No issues, no embarrassment, no nothing. What an absolute disgrace of a bank.
So ABSA's way of handling my complaint is to get the very efficient Claim representative I spoke to on Friday to call me again, as according to ABSA "I did not understand the feedback for my claim's being declined". Really? Really!! I do understand, completely, even though now not only am I disappointed beyond belief but insulted as hell. The problem is that we have a very different idea and understanding of what a home structure is, that's what I'm PAYING YOU FOR!! Beyond angry!!
So ABSA's way of handling my complaint is to get the very efficient Claim representative I spoke to on Friday to call me again, as according to ABSA "I did not understand the feedback for my claim's being declined". Really? Really!! I do understand, completely, even though now not only am I disappointed beyond belief but insulted as hell. The problem is that we have a very different idea and understanding of what a home structure is, that's what I'm PAYING YOU FOR!! Beyond angry!!