Disgusting service

*** Flexi Funeral plan

Late on the evening of October 19, 2024, my father passed away, Mr PM Van Loggerenberg. Since Dad had a flexi plan, I called Absa Funeral on October 22nd to let them know about his passing. They informed me that Dad had no beneficiaries, but he spoke with them at the end of February. However, they never brought up the fact that his policy had no beneficiaries named. Why isn't this addressed when someone takes out their policy, or doing regular updates with a client, called customer service, or when he last spoke with them in Feb 2024?

After that, they provided me with the claim forms, which I had to fill out, and could only submit on the 28th as I had to wait for the the death certificate and other documents they required. They haven't even acknowledged my email on the return of the claim form, up until today.

Is this how you handle your clients who make on-time monthly payments?

Do you treat people like this? I had to beg the funeral house to assist me. This is, to put it mildly, horrible.

I want this sorted out NOW, I still need to pay the funeral home R17500