NH
Naomi H
1 reviews | Active since Jul 2019
30 Mar 2020, 11:49
Disgusting service at Absa they do not care.
Absa bank branch lenasia trade route mall , There is no customer service offered instead you are humiliated and embarrassed. The host can speak rudely to you and when the branch manager apologized and I requested an apology from the host he didn't even bother to call her forward yet she was not even 5 feet away from me. Absa has no care for customers and clearly doesn't need our business. The host name is Melanie Benards and should not be working in customers service as she does not display any values or standards that absa claims to have. Instead she says I give Absa a bad name as the customer looking for assistance and been answered with attitude.
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Replies (2)
Absa's replyOfficial
30 Mar 2020, 12:09Dear Naomi, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, an expected timeframe for further feedback/resolution via email. I look forward to being of service to you. RegardsPravesh Bejay
Specialist Case Manager
Customer Value Management
Specialist Case Manager
Customer Value Management
Absa's reply30 Mar 2020, 12:09
Official
Dear Naomi, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, an expected timeframe for further feedback/resolution via email. I look forward to being of service to you. RegardsPravesh Bejay
Specialist Case Manager
Customer Value Management
Specialist Case Manager
Customer Value Management
NH
Naomi H's updateReviewer Update
30 Mar 2020, 15:50Good day Pravesh Bejay
I am very unhappy as Melanie called saying she is calling because her branch manager told her to apologize, She did not say sorry i told her i want her apology in person on the floor where she was screaming at me of which she said i am going on leave so i dont know when that will be. I f you would so kindly pull the footage for friday from 12 mid day after you have watched the footage you will understand why i want my apology the same way. please feel free to call me to explain my experience in detail.However I have contacted the ombudsman in the interim.Honestly a person with her attitude should not be in customer service , her behavior shows Absa has no values and does not value their customers , i also want to know what disciplinary action has been taken against Melanie after you have watched the footage. I am so upset with the follow up call from Melanie i actually feel like opening a case and getting an order to pull the footage myself. Regards Naomi
I am very unhappy as Melanie called saying she is calling because her branch manager told her to apologize, She did not say sorry i told her i want her apology in person on the floor where she was screaming at me of which she said i am going on leave so i dont know when that will be. I f you would so kindly pull the footage for friday from 12 mid day after you have watched the footage you will understand why i want my apology the same way. please feel free to call me to explain my experience in detail.However I have contacted the ombudsman in the interim.Honestly a person with her attitude should not be in customer service , her behavior shows Absa has no values and does not value their customers , i also want to know what disciplinary action has been taken against Melanie after you have watched the footage. I am so upset with the follow up call from Melanie i actually feel like opening a case and getting an order to pull the footage myself. Regards Naomi
NH
Naomi H's update30 Mar 2020, 15:50
Reviewer Update
Good day Pravesh Bejay
I am very unhappy as Melanie called saying she is calling because her branch manager told her to apologize, She did not say sorry i told her i want her apology in person on the floor where she was screaming at me of which she said i am going on leave so i dont know when that will be. I f you would so kindly pull the footage for friday from 12 mid day after you have watched the footage you will understand why i want my apology the same way. please feel free to call me to explain my experience in detail.However I have contacted the ombudsman in the interim.Honestly a person with her attitude should not be in customer service , her behavior shows Absa has no values and does not value their customers , i also want to know what disciplinary action has been taken against Melanie after you have watched the footage. I am so upset with the follow up call from Melanie i actually feel like opening a case and getting an order to pull the footage myself. Regards Naomi
I am very unhappy as Melanie called saying she is calling because her branch manager told her to apologize, She did not say sorry i told her i want her apology in person on the floor where she was screaming at me of which she said i am going on leave so i dont know when that will be. I f you would so kindly pull the footage for friday from 12 mid day after you have watched the footage you will understand why i want my apology the same way. please feel free to call me to explain my experience in detail.However I have contacted the ombudsman in the interim.Honestly a person with her attitude should not be in customer service , her behavior shows Absa has no values and does not value their customers , i also want to know what disciplinary action has been taken against Melanie after you have watched the footage. I am so upset with the follow up call from Melanie i actually feel like opening a case and getting an order to pull the footage myself. Regards Naomi