Disgusting Service As A Service Provider

On 28/01/2020 i deposited funds at an atm Westgate branch. Funds were retained and an error message displayed. I spoke to a consultant inside the branch and she advised that every thing would be sorted once it was logged. I came bavk the next day to log it at the branch, i received an reference number and an SMS stating i would receive a call within 8 businesses hours regarding the matter. No call was received till today. I then returned to the branch on 05/02/2020 whereby a consultant by the name of Isabelle contact Marie-Anne Veloo with regards to my issue (in my presence). She advised that funds would be refunded before COB (06 /02/2020) that day. I received an SMS At 16:56 that day stating that the investigation/case was closed, however discovered on 07/02/2020 that funds did not reflect in my account. I returned to the branch at Westgate yet again where i was witnessed to the investigation unit/team slamming phones in consultants ears. No manager or consultant in your back office was available to provide feedback on this matter including Nkateko Sambo advising her system was slow. I am still without answers or funds. I am disgusted in your level of service and complaint handling. I am considering moving all my accounts as well as advising others in your level of service.