Disgusting service after death

Disgusted and appalled by service received at musgrave branch in Durban. My mother passed away last week and my dad obviously not in his right frame of mind, mistakenly locked his internet business banking account on Friday. We have been trying to unlock it so he can make payments since then. We were advised to call the branch, a person named Kogie insisted we bring my ill father who cannot walk down to the branch to sort it out. After explaining our situation, and the fact that none of their bankers are at the branch due to COVID and they expect us to bring my dad, she slammed the phone down on us multiple times. Disgusting behavior! No compassion at all! I will be asking my father to close all his accounts with Absa because to be treated in this manner after such a traumatic time in our lives is absolutely pathetic behavior on the part of Absa. We also called the main office and they were unable to assist. Our last resort is to complain.