Disgusting service after 33 years of banking with ABSA

<p>Apparently with ABSA you have to be FICAed every year. After being told to send several documents (which my husband has done) they still blocked his account. My husband is currently overseas and he can not assess his own account and regardless of how many times we call and beg our "private banker" Shepard, there is not resolve! I think it is pathetic, disgusting and terrible that a bank just does not care that we can not access our own money! And I'm sick of calling several times a day to get an answer. Plus we have been clients for so many years yet our personal banker is pathetic. I want this matter resolved by tomorrow and no later! </p>