Disgusting Service

Between 5 July and 29 July I have written 8 emails to ABSA requesting they send my Tax return for the 2020 tax year. They eventually sent (on 22 July) a mail with an attachment that could not be opened, after pointing this out they sent the same attachment again. After complaining again they sent a comment at 16h30 on Friday 31 July promising to get back to me within 2-3 working days. This is day 4 and they have not bothered to respond. All the other financial institutions that I deal with send me my Tax returns automatically every year. Every year I have this same problem with ABSA Bank. Absolutely disgusting service.